At craftedup, your privacy matters to us. We value the trust you place in our relationship, and this Privacy Policy outlines how we collect, use, and protect your personal information. It also highlights your rights and choices regarding the data you share with us. Below, we explain the types of information we collect, the methods we use, and the steps we take to safeguard your privacy.

Important: We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

1. Information We Collect

We collect personal information to provide you with the best possible experience. Here’s what we may collect and how:

• Identity and Contact Details: Your name, email, delivery and billing addresses, purchase history, and any correspondence with our support team.
• Transaction Information: Payment details such as your payment method, partial card details, or associated account information (depending on your chosen payment method).
• Technical Information: Data like your IP address, browser type, location, language, and operating system when you interact with our site.
• Marketing Preferences: Your preferences regarding marketing communications and contact methods.

2. Information You Provide

You may share personal information with us in several ways, such as when you register, make a purchase, or provide reviews. This may include your name, email, address, purchase history, product preferences, and shared content like photos, videos, or comments.

3. How We Use Your Information

We use your data to improve your shopping experience and tailor our services. This includes:

• Personalizing communications and promotions.
• Processing and tracking your purchases.
• Addressing your inquiries or concerns.
• Offering support before, during, and after your purchase.

4. Cookies and Analytics

We use cookies and analytics tools, such as Google Analytics, to enhance your experience and help you find the products you’re looking for. Cookies store small details about your visits, such as preferences, operating system, and browsing behavior. This allows us to:

• Display content in your preferred language and currency.
• Save items in your shopping cart for future visits.
• Offer tailored product recommendations.

You can manage your cookie preferences or opt out of Google Analytics tracking by installing their browser plugin at Google Opt-Out.

5. Email and Text Messaging

Opt to receive updates and alerts via email or text, including exclusive offers and product news. You’ll receive approximately four messages per month, and this service is free. To unsubscribe, simply email us at [email protected].

6. Who We Share Your Data With

We only share your data with trusted partners to provide essential services, including:

• Payment processors (e.g., PayPal), banks, and carriers.
• Website hosting and advertising services (e.g., Google).
• Legal or regulatory authorities as required by law.

We never share your information with third parties for marketing purposes.

7. How We Protect Your Information

Your security is our priority. We use advanced encryption (SSL) to protect payment data and store all information on secure servers. Payments are processed through PayPal to ensure maximum protection. While no system is completely infallible, we continually update our measures to safeguard your data.

8. Data Retention

We retain your information for as long as necessary to provide our services. In certain cases, we may keep limited data after your account is closed to comply with legal obligations or prevent fraudulent activities.

9. Withdrawing Consent

You can withdraw consent or object to data processing at any time. Please note that withdrawing consent may limit your ability to use certain services. For changes or deletions, contact us at [email protected].

10. Reviewing and Updating Information

You have the right to access, update, or delete your personal data, subject to applicable laws. To make a request, email us at [email protected]. We may verify your identity before processing your request.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and, where appropriate, communicated via email. Please review this policy regularly for updates.

If you have questions or concerns about our Privacy Policy, feel free to reach out to us at [email protected].